Frequently asked questions about Henriette Longstay Apartments

Henriette Longstay Apartments come in three sizes:

• Comfort Studio: 40 m² for 1–2 people (1 double bed)
• Superior Apartment with Balcony: 67 m² for 2–4 people (1 double bed + bunk bed with 2 single beds)
• Deluxe Apartment with Balcony: 89 m² for 2–6 people (2 double beds + bunk bed with 2 single beds)

Check-in is at the reception of our sister property, Henriette Stadthotel Vienna, in the front building at the same address (1^st floor, open 24/7).

• Check-in is possible from 2.00 pm on arrival day.

Please arrange check-out (key handover, etc.) individually with the front desk at Henriette Stadthotel Vienna.

• Standard check-out time is 10.00 am on the departure day.

»Circular Living« combines the principles of the circular economy with modern urban living. For Henriette Longstay Apartments, this means a living concept that conserves resources, uses healthy materials, and provides contemporary comfort with enhanced well-being.

• Comfort Studio: 1–2 people
• Superior Apartment with Balcony: 2–4 people
• Deluxe Apartment with Balcony: 2–6 people

The maximum number of persons may not be exceeded, except for infants up to 2 years old in a travel crib or their parents’ bed.

Dogs, cats, small animals, birds, etc. are not permitted in the Henriette Apartments.

Out of consideration for guests with allergies and other residents, pets are unfortunately not allowed to stay with us.

• We handle official registration by entering guests into the guest log.
• Guests staying longer than 2 months must additionally register THEMSELVES with the local authorities using the registration form no later than 2 months after arrival.

The minimum stay at Henriette Longstay Apartments is 30 days. For shorter stays, please visit Henriette Stadthotel Vienna: www.hotelhenriette.at

Yes, extensions are possible upon request and subject to availability.

No! Subletting or transferring the apartment to third parties is strictly prohibited and will result in immediate termination.

The long-term apartments were completely renovated in 2025 according to the principles of the circular economy. This means that building materials, paint, furniture, fabrics, and other elements were carefully chosen to:

• be produced in an environmentally friendly and resource-efficient way,
• include upcycled components wherever possible,
• be of high quality and built to last,
• avoid becoming waste at the end of their life and instead serve as raw materials for new products,
• and be free of harmful substances and largely of natural origin.

This reduces the impact on people and the environment during production, use and disposal, and keeps valuable natural resources in circulation. That's why we call our apartments Henriette »Circular Living« Longstay Apartments.

We recommend:

• From Vienna International Airport, take the S7 suburban train to Praterstern, then the U1 underground to Nestroyplatz and take the lift to the top.

Alternatives:

• Take the Vienna Airport Bus to either Hauptbahnhof, Schwedenplatz or Wien Kaisermühlen VIC, then take the U1 to Nestroyplatz.
• Take the City Airport Train CAT to Wien Mitte/Landstraße, then take the U4 to Schwedenplatz and the U1 to Nestroyplatz.

• From Vienna Main Station, take the U1 from Südtiroler Platz-Hauptbahnhof to Nestroyplatz and get off right in front of the building.
• From Vienna Westbahnhof station, take the U3 to Stephansplatz, then change to the U1 and travel two stops to Nestroyplatz.
• From Vienna Praterstern station, take the U1 underground for one stop to Nestroyplatz and take the lift to the top floor, or walk 10 minutes from Praterstern.

Unfortunately, we are currently unable to offer parking directly at the apartment.

Throughout the district – as in almost all of Vienna – there is a paid short-term parking zone on weekdays between 9.00 am and 10.00 pm, and on Praterstraße itself from 8.00 am to 6.00 pm and additionally on Saturdays from 8.00 am to 12.00 pm. 

• The maximum parking time is 2 hours, and only 1½ hours on Praterstrasse.
• For longer-term parking, we recommend renting a parking space in the APCOA parking garage on Afrikanergasse, approx. 5 minutes from the apartment.

The nearest underground station is Nestroyplatz on the U1 line (red line). The lift to the underground station is located directly in front of the apartment building.  
 

The Praterstern transport hub is only one underground stop or a 10-minute walk away. There you also have connections to the U2 underground line, tram lines O and 5, several bus lines, regional trains and rapid transit trains, including the S7 suburban train line to Vienna Airport.

Unfortunately, no. The apartments are located in a residential building from the 1960s, which does not meet the structural requirements for accessible living.

Yes, all apartments are air-conditioned.

No. Towels in twos sizes and cosy bed linen made from 100% organic cotton are provided as part of the standard apartment equipment.

There is a locked bicycle storage room in the building for bicycles and scooters. We recommend taking baby carriages into the apartment.

Yes, the building has an elevator.

• Our apartments are located on the 1^st, 2^nd, 3^rd and 5^th floors – depending on the floor and your level of fitness, you can of course also use the stairs.

Salt and pepper as well as vinegar and oil are provided.

The amenities vary slightly depending on the apartment category.

The following are always available:

• Kitchen: fridge with freezer compartment, dishwasher, stove, oven, microwave, kettle, toaster, cookware
• Living room: Ultra HD Smart TV with satellite TV, Bluetooth speaker
• Bedroom: bed linen, coat hooks
• Bathroom: towels, soap, hairdryer
• Laundry: washing machine, laundry basket, drying rack, iron and ironing board
• Cleaning utensils: broom, cleaning cloths, dish soap

Yes, all apartments have individually controlled heating.

Of course! High-speed Wi-Fi and LAN connections are available.

Yes, all apartments have their own washing machine. We also provide a laundry basket and a drying rack. 

• In Austria, it is common to air dry laundry.

The front desk at Henriette Stadthotel Vienna is your permanent point of contact during your stay. You can reach them 24/7 in person at the hotel in the front building or by telephone on +43 1 214 84 04.

• Remain calm and leave the building as quickly as possible. Do not use the lift in case of fire!
• Call the fire brigade: ☎️ 122
• Notify the reception desk at the Henriette Stadthotel.

All apartments are equipped with smoke detectors. These must not be tampered with or removed under any circumstances!

The interior design and furnishings were created in accordance with our Circular Living Standard. This is based on the principles of the circular economy and cradle-to-cradle. In short, when selecting the materials used, we ensured that they were free of toxins and largely of natural origin. They do not release any harmful residues into the indoor air.

In addition, just like at the Henriette Stadthotel, we use micro-dry steam instead of chemicals for final cleaning and pure organic cotton bed linen instead of synthetic fibres for sleeping. All this ensures a better indoor climate and healthier living.

The postal address is: 
Henriette Longstay Apartment / Your name
Praterstraße 44-46/2/xx (add the top number here)

1020 Vienna

Austria

The nearest post office is only five minutes away: Filiale 1020 Weintraubengasse

Please contact the front desk at Stadthotel Henriette by telephone on +43 1 214 84 04 or feel free to visit the reception desk in person.

The wide selection of restaurants in the area offers something for every taste, from Austrian home cooking, Italian wood-fired pizza or Mexican fajitas to Asian dishes from Thailand to Japan. For a quick coffee, a good breakfast in the morning or a cosy get-together in the evening, we recommend the café and aperitivo bar Der schöne Ernst.

In addition, you can of course have food delivered to your temporary home in Vienna via Foodora, Lieferando or Wolt.

There are numerous shopping opportunities in the immediate vicinity of Henriette Long-stay Apartments, so you can quickly pick up groceries and everyday items on foot. 

• In addition to the large Austrian supermarket chains Spar, Billa and Hofer, there are also several bakeries and smaller international grocery stores within walking distance.
• Ten minutes away, at Praterstern, Billa Praterstern is also one of the few supermarkets in Vienna that is open on Sundays.

• Smoking is STRICTLY PROHIBITED in the apartments! The ban applies to cigarettes and cigars as well as shishas, e-cigarettes, vapes and new types of tobacco heaters.
• If you don't follow the no-smoking rule, we'll charge you an extra cleaning fee of € 1,000.
• It's OK to smoke on the balconies, as long as the balcony door and windows are closed and you put your fully extinguished cigarette butts in the bin.

• There is a waste disposal room for residual waste and waste paper on the ground floor.
• Containers for plastic and metal packaging and waste glass are just a few minutes' walk away. 
• Please separate your waste and help protect the environment!